Trust-Guard Logos on this Site

On the DriverFinderPro.com site, you’ve probably noticed the presence of various Trust-Guard seals or logos. You can see them of the side bar of this post too under the Safe and Secure header.
But what do these images mean?

Trust-Guard Seals = Safety and Security

The seals you see are more than just ‘decoration’ on our site. These logos further relay our commitment to you. You see these Trust-Guard logos indicate that we have deliberately subjected ourselves to 3rd part testing and verification. Let us break it down a bit for you.

The Security Verified seals means that Trust-Guard has verified that DriverFinderPro.com uses at least 128-Bit SSL Encryption on pages where private information may be entered. It has further been verified that the SSL certificate we use is issued by Verisign.

The Business Verified seal indicates that DriverFinderPro.com has undergone a rigorous identification process to ensure that it’s a legitimate company. This verification includes an Address Verification (where our address was confirmed via fax or US Mail by Trust-Guard), an Email Verification (where an email was sent to and verified received by DriverFinderPro.com), and a Phone Verification (where a phone call was placed and it was confirmed to be the company’s phone number).

The Privacy Verified seal means that Trust-Guard has checked and verified our Privacy Policy to ensure that any information shared with our site is protected.

We take safety and security seriously at DriverFinder! If you want to know more, please visit our Integrity Statement.

List Driver in Use on Windows

Using the Device Manager, you can easily check the details for each device on a Windows computer. But If you want a list of all drivers used by the system, the Device Manager is not suited for that.

In Windows Vista, 7 and 8, however, you can create list of all drivers by using a simple internal command.
To do this, first start a command prompt with administrator rights (right-click the command prompt icon and select Run as administrator in the popup menu).
Once the command prompt window opens type:

driverquery.exe /v /fo csv > c:\driverlist.csv

This will instruct the command to list all drivers, and use the SCV output format. The > -symbol isused to redirect the output to the file specified.

Now you can open the driverlist.csv file with Excel (or any other program supporting comma-separated-values), and check the details of the drivers in one overview.

Driver List

MS Excel view of the resulting Windows driver list

Fix ‘HP Printer Install Failed in Windows’

Like any computer device, printers need additional software to function in Windows. For hardware devices, this software is generally called a driver. By default, Windows supports a lot of devices since many drivers are already included in Windows, but many devices still need a separate driver or additional software to operate; for Hewlett-Packard printers, this is also true.

HP printer driver packages include a lot of additional software, and not only the actual driver. This enables printer troubleshooting and offers additional printing functionality that is beyond the default Windows functions. As a result, the installation of HP printer driver software is a little more extensive and complex than other average drivers. Some HP printer driver installation packages are in the hundreds of megabytes!

The problem we are addressing here is when the installation of an HP printer driver fails, resulting in error messages like “driver fatal install”, or “fatal error during installation”. Further error details can contain file names, error codes, or version mismatches.

You can also see the following errors:
The drivers for this device are not installed (Code 28). To reinstall drivers, click Reinstall Driver.”
Fatal Error 2753 — MSI.dot4wrp

How to Solve HP Printer Install Errors

In most cases, driver installation errors can be solved by simply reinstalling the software again, sometimes a reboot is required before attempting the installation again.

But in the case of more complex software like HP printer software, a failed installation can cause all subsequent installation attempts to fail. The reason is that a failed installation can leave behind locked files, or registry information, which causes the next installation to fail.

In these cases, the next step is to first uninstall the previous installation, so that a clean system can be used to reinstall the HP driver software. The simplest way to do that is to uninstall the HP printer software from the Control Panel -> Uninstall (or Add/Remove programs) option.

If, however, the HP printer software installation failed in an early stage, the software might not show up in the Control Panel uninstall list. That means the removal of the failed software will not be possible that way. The next thing to try in that case is to use a cleanup utility to fix the corrupted registry. Microsoft used to have the Windows Installer Cleanup Utility for this purpose, but due to conflicts with Office 2007, it was replaced by the Microsoft Fix It solution.

The Fix It solution will clear bad registry keys that can prevent programs from being installed. Keep in mind that it does not actually remove any files from the failed HP driver installation. Those will simply be overwritten by the next installation. Instead of the Microsoft solution you can also try using a program to scan and fix the complete Windows registry, which does not limit itself to installer issues only. You can use such a program to clean all HP entries from your system before attempting the reinstall.

If you are running XP or Vista, it is also possible that that the Windows Installer itself is corrupted. In that case you can simply try to download the Windows installer and reinstall that.

If reinstalling the Windows Installer is not possible, try to re-register it:

-        Open a command prompt with administrator rights.
-        Type: msiexec /unregister and press Enter.
-        After the command completes type: msiexec /register and press Enter again.

For HP Officejet printers, HP offers a driver removal utility that can help you remove the HP printer driver for specific models. If the previous steps did not help, and you are using an Officejet, you can download and run this utility. Please check the details, as the utility is limited to specific driver versions.

Other steps that can help:

-        Run a disk cleanup to clear out the temp folders, which are used for temporary installation files.
-        Stop the HP services using the Manage Computer option to prevent DLL files being locked.

Reinstalling the HP Printer Software

After the install cleanup is finished and the Windows installer is fixed, you need to reinstall the HP Printer driver software. Unplug the HP Printer and reboot before you do this so that Windows does not install any default drivers for the HP device. During installation you can reconnect the printer when the installation process indicates that. Please consider that even for wireless printers you sometimes need to make a physical connection with the PC during the initial installation. Please check the printer manual for details.

If installation still fails, and you are using a USB connection, try using a different USB port, and make sure not to use an external USB hub between the PC and the HP printer.

Lastly, always make sure to use the latest HP driver software, to guarantee that you are not suffering from old versions with possible bugs or limited functionality. To scan your PC for all drivers and find HP updates, use DriverFinder!

Check the Version of Your Apple Mobile Device Driver

All Apple devices that can be connected to a PC using the USB port will use Apple’s mobile device driver for Windows. To check which version of this driver is installed, use the following steps:

  1. Make sure the iPad, iPhone or iPod is connected to the PC using a USB cable.
  2. Open the Windows Device Manager from the Control Panel, or type “devmgmt.msc” at the Start menu.
  3. In the Device Manager, expand or open the Universal Serial Bus Controllers group.
  4. Locate the Apple Mobile Device USB Driver, and right-click this device.
  5. In the popup menu, select Properties.
  6. Next select the Driver tab.
  7. Check the Driver Date and Driver Version of the Apple USB driver to see if you have the latest version of the driver.

To update an Apple USB driver, you normally need to install the updated iTunes application. If you download the stand alone Apple USB driver update using DriverFinder, you can simply update the driver without the need to download and install the complete iTunes software.

Once downloaded, simply run the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi for 64-bit Windows versions) to install the new driver.

When you plug your iPod, iPhone or iPad, the new driver will automatically be used!

Skype Does Not Detect the Microphone

skype does not detect microphoneWe’ve all been there at one point; just when you’re seconds away from a Skype call, you realize that you’re freaking mic is not detected by Skype! This happens often especially if you have various audio devices connected to your PC. Following are three (3) simple things you can do to make Skype recognize your mic.

Three Ways to Make Skype Detect Your Mic

1. Check that the RIGHT audio device (mic) is selected by Skype.

  • Open Skype.
  • From the Tools menu, click Options and then select the Audio Settings tab.
  • Click the Microphone down arrow and then select the device that Skype should use. (As you can see on the screenshot below, since my microphone is connected to my PC via USB, I selected ‘Microphone (USB Audio Device)’.

skype-microphone-setting

2. Check that the correct recording device is selected on your PC. (The succeeding steps were done on a Windows 7 PC. Minor differences in steps may be needed for Windows XP and Vista.)

  • From the Windows Start menu, click Control Panel.
  • Click Sound.
  • Select the Recording tab.
  • Select the microphone device you indicated in Skype (Step 1 above).
  • Click the Set Default down arrow and then choose Default Device.
  • Click OK to close the Sound window.

3. Update your sound card driver. Skype still not detecting your microphone after the above tweaks? Then perhaps you should update the drivers of your sound card.

  • Here’s the manual way to do this.
    • Check the brand and model of your sound card. You can do this by literally opening up your machine, taking out the sound card and checking it’s brand and model. Another way is to check your PC brand and model. You then go to the PC manufacturer’s website (e.g., Asus, Dell, Samsung, HP, etc.) and then check what sound card they put on your PC.
    • Now that you know the sound card brand and model, you can go to the website of the sound card maker (e.g., Realtek, SoundMAX, etc.) and check if they have new sound card drivers for you to download.
    • If they do, download the new sound card driver and install it on your PC.
    • Restart your system.
  • Here’s the fast and automated way to do this.
    • You can use DriverFinder to update your sound card drivers. (In this screenshot, you can see that DriverFinder has detected the sound card device on my PC in seconds.)
    • realtek-sound-card

    • Click the Start Scan button at the top to enable DriverFinder to look for new drivers for your PC. (In the screenshot below, new drivers for my Realtek sound card, as well as for other devices on my PC, have been detected.) Just register for the full version and you can download and install the recommended drivers for your PC in minutes.

That’s it. Try these tips and here’s to you getting Skype to recognize your mic once again!