ScanSnap iX500 Driver for Windows 10/11

If your ScanSnap iX500 scanner stopped working on Windows 10 or Windows 11, it is most likely due to a driver problem. Fujitsu updated their scanner software from ScanSnap Manager to ScanSnap Home. Even though the iX500 model was introduced quite a few years ago (2013), it is still a popular and useful device.

The ScanSnap iX500 is a duplex color scanner for A4/Letter/Legal paper sizes with an automatic document feeder. Using the latest Fujitsu scanner software will allow it to keep on working on the latest Windows versions.

Download the SnapScan software

You can download the software driver from the Fujitsu support website to get the ScanSnap iX500 working on Windows 10 or Windows 11. Follow the steps below.

  1. Open a web browser and navigate to the Fujitsu ScanSnap software download page.
  2. Under Discontinued scanners, click the ScanSnap iX500 This will open the ScanSnap iX500 software downloads page.
    ScanSnap Software Download
  3. Next, select the Windows version in the dropdown list (1), and then click the Display software list button (2).
    ScanSnap iX500 Windows 10
  4. Under Setup Programs, click the Download link next to the SnapScan Home Download Installer 2.7.0 (the version number might be higher when you visit the page).
    Download snapscan home download Installer
  5. This will open a new page to download the installer. Make sure your browser does not have a popup blocker active, or the new window will not open. Select your location and then click the Download Installer
  6. Read the license agreement and click the Agree button to start the software download.
  7. The software installer will be downloaded (depending on your browser you may need to select a download location).
  8. Open a File Explorer and navigate to the download location.
  9. Double-click the downloaded installer to execute it.
  10. Follow the on-screen instructions to install the ScanSnap Home software.
    Note: Additional files are downloaded during installation, so make sure your Internet connection is active. Also check available disk space, as he fully installed software takes over 740 MB.
  11. Restart your computer when finished.

Install the ScanSnap iX500 driver

After installing the ScanSnap Home software, the driver for the device can be installed.

  1. Execute the ScanSnap Home software.
  2. In the setup window, select the iX500 model and click the Start setup button.
    Install ScanSnap iX500 Driver
  3. Make sure the scanner power is connected and that the scanner is connected to the computer via a USB cable.
  4. Click Next to continue.
  5. Ensure the device is powered on (blue or purple Scan button), and then click Next.
  6. Wait for the device to be installed.
  7. Click the Finish button.

After the connection setup finishes, the driver for the iX500 will be installed and you can use the scanner with your Windows PC. Click the Scan button in the top-left corner to start scanning.

Need to find or update more device drivers for Windows? Download our DriverFinder program to automatically check your Windows PC.

FAQ

Can I still use the SnapScan Manager with the iX500?

Yes, the SnapScan Manager software can still be used for the iX500 for Windows 7 up to Windows 11. There will however be no new features and no updates with this software.

Can I keep my old scan settings?

Yes, if you switch from the ScanSnap Manager software to the ScanSnap Home software, you can keep your old scan settings. This entails creating a profile in the ScanSnap Home software and migrating the settings. For details on the migration, please see the instructions on the website.

Can I Install ScanSnap Home when I have ScanSnap Manager installed?

Yes, it is possible to have both the old and new software installed on the same configuration. When you install the new software, make sure the installation path is different (use the Custom install option). After installing the new version, you can safely delete the old software. Settings -> Apps -> ScanSnap Manager -> Uninstall.

How to fix the “Unable to connect with SnapScan” error?

First, make sure the latest version of the ScanSap software is installed. Also, check that the Windows Image Acquisition service is running (starts automatically), and try changing the Log on as to a Local System account with the checkbox Allow service to interact with the desktop enabled.

The steps:

  1. Press the Windows + R keys to bring up the Run window.
  2. Enter services.msc and press Enter or click OK.
  3. In the Services window, scroll down to the Windows Image Acquisition (WIA) service.
    Windows WIA service
  4. Double-click the service.
  5. Make sure the Startup type is Automatic, and if the service is not running, click Start.
  6. Select the Log On tab.
  7. Select the Local System account radio button and mark the checkbox to Allow service to interact with the desktop.
    WIA serive log on type
  8. Click the OK button to confirm, and close the Services window.

If this does not fix the connection error, try disabling all other Imaging devices in the Device Manager.

How to Update Realtek Bluetooth Driver – Windows 11

The Bluetooth interface is used on Windows 11 (and Windows 10) systems to connect Bluetooth devices. Mobile phones, speakers, printers, or even another computer. Bluetooth wireless communication is ideal for short-range wireless communication. And like all hardware devices in Windows, the Bluetooth device needs a Bluetooth driver to function. The most common Bluetooth chips used in PCs are from Intel and Realtek.

If no driver is installed, Windows will not recognize the device, or Bluetooth will not function properly. So, if Bluetooth is not working in Windows 11, you might need to update the Bluetooth driver. In this article, we’ll show you how to update the Realtek Bluetooth driver. Of course, we also have instructions on updating the Intel Bluetooth driver.

Note: These instructions apply to both Windows 10 and Windows 11. It is important to update the Realtek Bluetooth driver on Windows 10 already, since the upgrade to a later Windows version can be blocked because of an old driver!

Windows 10 Update Problem Realtek Bluetooth

Updated Bluetooth drivers can solve this type of problem. Updated drivers will also make sure that any known bugs in previous versions are fixed, and performance and connectivity are maximized.

Automatically Update Drivers

Windows 10 and Windows 11 include support for a lot of devices by default. Drivers for the devices are either included in the Windows installation or retrieved during the Windows Update process.

If the Realtek Bluetooth driver needs to be updated, the first step is to run Windows Update. Also make sure that drivers are included in Windows Update, as automatic driver updates can be disabled in Windows!

Apart from Windows Update, a driver can also be updated from the Device Manager.

  1. Press the Windows + R keys to bring up the run dialog box.
  2. Type devmgmt.msc in the Run field and press Enter or click the OK button.
  3. In the Device Manager window, locate the device for which to update the driver. Right-click the device, and in the context menu select Update driver.
    Update Realtek Bluetooth driver
  4. Next select the option to let Windows Search automatically for drivers.
  5. Click the Close button when done.

For more details, also see installing driver updates using the Device Manager in Windows 11.

Another method to automatically update Windows drivers is to use the DriverFinder program. This software automatically scans all hardware devices in your PC and then recommends the appropriate device drivers for them. It will not just update the Realtek Bluetooth drivers, but allow you to update all your device drivers.

Manually Update the Realtek Bluetooth Driver

Manually updating drivers in Windows means downloading the driver installation files and running an installer or updating the driver from the Device Manager.

Driver files for Bluetooth devices can be available on the PC manufacturer’s website or the Realtek website. First, visit the support site of your PC manufacturer and check for updated drivers of your model. If they are not available, or still not the latest version, you can visit the Realtek website.

Realtek offers support for most of its devices online. This support includes the option to download Windows drivers for many of their devices.

Using the Realtek Support site

  1. Open a web browser and navigate to the Realtek software download page.
  2. On the Realtek web page, use the Product Line dropdown box to select Wireless Lan ICs.
    Realtek Wireless device support
    Note: Bluetooth is a wireless technology, so support is combined with Wi-Fi devices.
  3. Now select the Realtek Wireless LAN IC from the list on the web page that matches the device in your PC. Click the Software link next to it.
    Realtek Wireless LAN ICs
  4. On the specific Realtek LAN IC software page, locate the Bluetooth driver you need and click the download icon.
    Download Realtek Bluetooth driver
    Note: Most onboard Bluetooth solutions use a PCI Express implementation. External, pluggable solutions will use the USB option.
  5. On the Agree the Terms and Download page, select the checkbox I accept the above and then click the Download this file button.
  6. Finally, enter the Captcha and click the Go button.
    Realtek download Captcha
  7. Wait for the file to be downloaded and if required, select the location on disk to save the file. (This will depend on the browser being used.)
  8. Open a File Explorer and browse to the downloaded file. If the downloaded file is executable (EXE file extension), simply double-click the file to execute the driver installation and follow the on-screen instructions.
  9. If the downloaded file is an archive (ZIP file extension), right-click the file and select Extract All in the context menu.
    Extract Realtek driver files
  10. Select the location where to extract the files, and then click the Extract button.
    Extract ZIP archive
    Note: The default suggestion is okay in general, as it is a subfolder of the file’s current location.
  11. Double-click the subfolder in the opened File Explorer
  12. Now locate the setup.exe file in the subfolder and double-click it to execute the driver installation process. Follow the instructions on screen.
    Realtek Bluettoth Driver Installer

With the above instructions, you can download and install updated Realtek Bluetooth drivers for Windows. This should solve any issues you have with Realtek Bluetooth not working in Windows.

 

How to Update an Intel Bluetooth Driver – Windows 11

The Intel Bluetooth interface is part of the Intel wireless adapters in PCs with an Intel wireless chipset. To make sure the Intel Bluetooth device functions on Windows 11 the appropriate driver needs to be installed. Windows 11 will normally install supported drivers automatically, but if you need to update an Intel Bluetooth driver on Windows 11, follow these instructions.

Manually Update the Bluetooth Driver

To update the Intel Bluetooth driver, we first need to download the latest version from the Intel website. In some cases, your PC manufacturer will also have a driver available for the Bluetooth interface in your PC. Make sure to check the available versions on both websites to see which version is required.

  1. Open a web browser and navigate to the Intel download center.
  2. On Intel the web page, use the Search option to locate the latest Bluetooth driver. Type “bluetooth” and press Enter.
    Search Bluetooth Intel support
  3. In the list with search results, locate the Intel® Wireless Bluetooth for Windows 10 and Windows 11 entry and click it.
    Intel Bluetooth driver download link
  4. On the web page for the intel® Wireless Bluetooth® for Windows 10 and Windows 11, click the Download button for the installer.
    Note: The downloaded version will be the latest version. If you need an older version, use the Version drop-down field to select a previous version.
    Download Intel BT Driver
  5. Click the I accept the terms in the license agreement button in the windows that show next.
  6. The Intel Bluetooth installer file will start downloading.
    Note: Depending on the browser used, you may need to select a destination on disk for the downloaded file.
  7. Once the download completes, open a File Explorer and browse to the downloaded file.
    Intel Bluetooth Installer File
  8. Double-click the downloaded file to execute the driver installation and follow the on-screen instructions. If the UAC screen shows, click Yes to continue.
  9. If a driver is already installed for the Intel Bluetooth device, a popup will show to confirm the upgrade from the existing version to the new version of the driver. Click Yes to confirm.
    Intel Bluetooth Driver Upgrade
  10. After this, follow the on-screen instructions in the Intel® Wireless Bluetooth® Setup window.
  11. Once the installation of the Intel Bluetooth driver completes, click the Finish button to close the setup window.
    Bluetooth Setup Complete

Note: Always make sure to check which wireless adapters are supported by the driver version. For version 22.160.0.4, as show in the instructions, the devices supported are:

Intel® Wi-Fi 6E AX4111, AX2111, AX2101
Intel® Intel® Wi-Fi 6 (Gig+) Desktop Kit1
Intel® Wi-Fi 6 AX2001, AX2011
Intel® Wireless-AC 95601,-AC 94621, 94611, 92601
Intel® Dual Band Wireless-AC 82651,-AC 82601, 3168
Intel® Wireless 7265 Family
Intel® Dual Band Wireless-AC 3165

Automatically Update an Intel Bluetooth Driver

To automatically update the Intel Bluetooth driver on Windows 11, run Windows Update. First, make sure automatic driver updates are not disabled.

  1. Open the Windows 11 Settings by pressing the Windows + I keys (or use the Start menu).
  2. Click Windows Update in the left-hand panel in the Settings window.
    Start Windows Update in Windows 11
  3. Next, click the Check for updates button in the right-hand panel.
    Check for updates in Windows 11
  4. Wait for updates to be downloaded and installed.

A second option to automatically update the Intel Bluetooth drivers is to use a program like DriverFinder that will automatically find the latest version of the Bluetooth driver for your PC.

Update the Intel Bluetooth driver using the Device Manager

The last option to update the Intel Bluetooth driver is to use the Device Manager. The Device Manager has been part of Windows since the initial Windows versions. It allows you to see all devices that are present in the system. For each device, the drivers can be checked and updated.

  1. Open the Device Manager by right-clicking the Start menu button and selecting Device Manager in the menu.
    Windows 11 Device Manager from Start menu
  2. In the Device Manager, expand the Bluetooth category.
  3. Right-click the Intel® Wireless Bluetooth® device, and in the context menu select Update driver.
    Intel Bluetooth Update Driver
  4. Click the option Search automatically for drivers and wait for the driver to be updated.
  5. Click Close when done, and then close the Device Manager window.

With the above instructions, you can download and install the Intel Bluetooth driver for Windows. This should solve any issues you have with Intel Bluetooth not working in Windows.

How to Manually Install Drivers in Windows 11

With each new version of Windows, more devices are automatically supported. This is also the case for Windows 11. But if your device is not supported, or not automatically installed,  you may need to manually install drivers.

The need to manually install drivers in Windows 11 can also come up when a non-supported device needs to be installed. If hardware is not compatible with Windows 11, but there are drivers for the hardware for previous Windows versions, these older drivers can often be used.

For Windows 11, Windows 10 drivers are almost always compatible. But even Windows 8 or Windows 7 drivers can often be used. Just make sure the right architecture is supported. For Windows 11 all drivers need to be 64-bit since that is the only Windows 11 version available.

Steps to manually install drivers in Windows 11

First, make sure you have the driver file available on your Windows 11 system. Download it from the hardware manufacturer’s website. If possible, use the installer that came with the driver. If that does not work, the manual install process is required.

  1. Make the driver files available in the installable format. That means you need to see files with a .SYS, .CAB, and .INF file extension. File extensions can be made visible in the File Explorer by clicking the View menu, followed by clicking Show in the dropdown menu, and finally selecting File name extensions.
    Windows-11 Show File ExtensionsDepending on the file format of the downloaded drivers, the driver files need to be extracted. For archived files, Windows 11 offers direct support. But other formats might need a separate program to extract them. (.7Z file extension – 7-Zip; .RAR file extension – WinRAR).
    I would recommend installing the 7-Zip program, as it actually supports many archive and compression formats. Even .ISO and some .EXE files can be extracted with it.
  2. Once the driver files are available, open the Device Manager. Press the Windows + R keys, and type msc in the Run window. Press Enter or click OK.
    Windows-11 Start Device Manager
  3. In the Device Manager, select the device for which you need to install the driver.
  4. Right-click the device, and in the popup menu click Update driver.
    Windows-11 Update Driver
  5. In the window that shows next, click the option Browse my computer for drivers.
    Browse my computer for drivers
  6. Next, use the Browse button to select the file location that contains the driver files (as downloaded and extracted earlier).
  7. Once selected, click the Next button.
    Manually install drivers in Windows 11
  8. Windows will analyze the driver files and match them with the selected device. If the drivers are compatible with the device, the drivers will be installed and the device should work after this.
  9. Click the Close button to close the window.
  10. Finally, close the Device Manager.

Hopefully with above steps you can find and install the required drivers for Windows 11. This way you can often keep using older hardwar, even not directly supported by Windows 11.

As always, if you have trouble finding support for your hardware in Windows, try using our DriverFinder software to automatically analyze the hardware devices and look for available and compatible drivers.

How to solve a DRIVER_POWER_STATE_FAILURE Error

Blue screen errors in Windows are notorious. There are different causes, but in general, they are serious errors. When you see a DRIVER_POWER_STATE_FAILURE error on the blue screen the error is caused by a device driver.

DRIVER_POWER_STATE_FAILURE

Depending on the Windows version, you could also see the stop error code  0x0000009F.

What is a Blue Screen Error?

Blue Screen Of Death (or BSOD in short) errors are caused by stop errors. These are the types of errors that cause the operating system (Windows) to crash. Stop errors causing blue screens have been in existence since Windows XP.

Since these errors are critical, the blue screen is shown with an indication of the stop error details. A stop error code, which can be a code or description is shown to inform the user. Further processing is halted to prevent damage or data loss if things were to continue processing.

Causes for the DRIVER_POWER_STATE_FAILURE error

This error indicates that the PC has an inconsistent power state. Typically this happens when the PC changes its power mode, going from sleep or hibernating to an active state or the other way around.

When a power transition happens, the hardware in the PC is of course affected. To communicate the power state change, Windows tells the hardware to change accordingly. This is where device drivers come into play. Communication from Windows to the hardware happens through the device drivers.

So, essentially the error is caused by non-expected behavior from a device driver. This can either mean that the hardware itself is causing it, or there is a problem with the driver.

What to do to fix it?

Although it might seem strange, in many cases the problem is not consistent and can be a one-time occurrence. Simply letting the PC reboot might result in Windows restarting without problems.

Considering the severity of the error, however, it is best to find out the cause and try to solve the issue. Device drivers operate at a high-security level in the operating system. This is why Windows will not keep running, but stops and shows the error.

Troubleshooting the error

To see which driver, and as a result, which hardware device, has caused the error we need to find more details.

When a stop error occurs, Windows creates a log file called a minidump. These files are stored in a folder called Minidump in the system root (typically C:\Windows\Minidump). The minidump filename will have the date in it and have an extension .dmp. If no such file is created, check the configuration for creating minidumps.

These crash dump files when generated as a result of the DRIVER_POWER_STATE_FAILURE error will often contain the filename, which in turn can help pinpoint the driver.

Reading and analyzing a minidump file is a rather technical process. Luckily, tools are available that can read minidump files and show the result in a more user-friendly way. Try BlueScreenView or WhoCrashed.

WhoCrashed minidump analysis

Fixing the DRIVER_POWER_STATE_FAILURE error

Once you know which driver caused the error, you can take action. To identify the driver in a minidump file, look for the.SYS file extension. A few examples:

BTHUSB.SYSBluetooth device
NVRAID.SYSNVIDIA nForce RAID Device
RTWLANE.SYSRealtek Wireless LAN 802.11 PCI-E Adapter
IntcSST.SYSIntel® Smart Sound Technology
HIDIR.SYSInfrared HID Device

In most cases the.SYS file name will be a good indication of the device name to look for in the Device Manager. If it is not clear, simply do an online search for the file name to identify the device.

The first step is to roll back the driver for that device using the Device Manager. This will undo the most recent update of the driver and bring back the previous (hopefully stable) version.

  1. Open the Device Manager.
  2. Locate the device that caused the stop error.
  3. Right-click the device, and in the popup menu click Properties.
    Device Driver Properties
  4. In the device properties window, select the Driver tab.
  5. Click the Roll Back Driver button.
    Roll Back Driver
  6. Click the Yes button to confirm the driver rollback.
    Roll Back Driver Confirm

If there is no option to roll back the driver, that means the original driver is installed. The option in that case, is to update the driver for the device to a newer version. Driver updates are released to fix know issues and make sure the driver is compatible with the latest Windows version. So, installing an updated version of the driver can also help solve the DRIVER_POWER_STATE_FAILURE error.

Driver not known

If the minidump did not provide the name of the driver or device that caused the stop error, you need a different approach to solving the issue.

The first step is to roll back drivers for any new devices, or updated driver versions.

For updating drivers, you can use DriverFinder. The program will automatically find the latest versions of device drivers for all hardware devices present in your system.

If rolling back and updating does not fix the problem, here are two more suggestions to fix stop errors in general.

  • Run a Windows check for missing or corrupt Windows components using Deployment Image Servicing (DSIM).
    Open a Command Prompt window with administrative privileges, and then type: DSIM /online /cleanup-image /restorehealth and press Enter.
  • Run a system scan to fix any Windows system file issues.
    For this, again you need to open a Command Prompt window with administrative privileges, and type: SFC /scannow at the prompt. Wait for the command to finish after pressing Enter.
    sfc scannow

It is suggested to run these commands in this sequence since the DSIM service is a more recent option with better results for the latest Windows versions. Please note that you will need an active Internet connection for the first command. For Windows versions older than Windows 10, you will need to install the Windows Assessment and Deployment Kit.

Both commands can take some time to complete.

Disable power saving altogether

In general, disabling the power saving is not the desired option, but it can actually be used to solve the DRIVER_POWER_STATE_FAILURE error. By disabling all power-saving options, no power changes take place, and as a result, devices do not cause this error.

You can use the Control Panel in Windows to change the power settings.

  1. Open the Control Panel by pressing the Windows + R keys and typing “control panel” in the Run box. Press Enter to confirm.
  2. In the Control Panel click the option Power Options.
    Note: You may need to change the View by option from Category to Large icons or Small icons.
    Control Panel Power Options
  3. In the power plan selection pick either Balanced or High performance.
  4. Next, click the Change plan settings link for the selected option.
    Change power plan settings
  5. In the Edit Plan Settings window, change the time for the options Turn off the display and Put the computer to sleep to Never.
    Keep display on and no sleep mode
    Note: The On battery options will only show for laptops and portable devices.
  6. Next, click the link Change advanced power settings.
  7. In the Power Options window, open up the PCI Express category, click the Link State Power Management and select the option Off to disable it.
    disable link state power management
  8. If there is a USB or Wireless category, also disable power management in those, or set it to maximum performance.
  9. Click OK to close the Power Options window.
  10. Click Save changes to close the Edit Plan Settings window and update the changed settings.

Keep in mind that this is more of a workaround than an actual solution. Even if you can prevent the error from happening, the core cause of the error is still unaddressed. It is best to still pinpoint the device or driver causing the issue and fix that, so the power management can be enabled again.

Windows will not start

If the DRIVER_POWER_STATE_FAILURE error is happening consistently, Windows might not start, or run long enough for you to take action. In that case, there are a few things to try:

  • Unplug external devices. The error is often caused by USB devices, so disconnecting external storage devices is essential in this case.
    After this, you can try starting Windows normally, and if that still does not work, try the next step.
  • Start Windows in Safe Mode.
    Safe Mode is a Windows state where not all device drivers are loaded. This way you will be able to make changes that are not otherwise possible.
  • Use a System Restore point to bring Windows back to a previous state.
    If System Restore is active, driver updates are generally proceeded by Windows creating a system restore point. So, reverting to a previous system restore point is similar to a driver rollback.
  • Reinstall Windows. Not something anybody wants, but as a last resort, this has to be mentioned. Reinstalling Windows will ensure that all drivers are original versions and device configuration is reset. Make sure to make a backup of your data first!

Once you have Windows running again, you can roll back any new drivers as mentioned earlier, or update drivers depending on their version.

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