Archive for the ‘Audio Drivers’ Category

[Easy Fixes] Zoom Mic Not Working in Windows 10 (With Pics!)

Everything is set. It’s time. You click the link to join a Zoom meeting. You hear everyone. But no one can hear you. That sucks!

Let’s get right to it then. Following are some easy, step-by-step fixes you can do to get that mic working for Zoom in Windows 10.

Note: Why focus on Zoom for this article? Zoom downloads increased from just less than five million to 26.9 million in March 2020, so chances are this is your video chat app of choice for your online meetings.

Fix #1 – Check That Your Mic is Correctly Plugged to Your PC

This fix assumes that you have an external device you’re using as your microphone for your Zoom meetings. If that’s not the case, feel free to move on to the next recommended fix.

  1. Unplug your microphone and plug it back in to ensure that it’s not just loosely connected.
  2. If you’re using a USB audio device, then try plugging it into a different usb port.
    usb-port
    Note: If you’re using a USB hub or USB extension cable, try plugging the device directly into your computer’s USB port.

Fix #2 – Check that your Microphone Device is Not Muted

  1. On the Windows Taskbar, right-click the speaker icon and then click Open Sound Settings.
  2. Under Input, click the Choose your input device down arrow and select the microphone device you want to use.
  3. If you’re using an audio headset, check that its Mute switch – if it has one – is not turned on.

headset-mute-button This is my Jabra headset and where the Mute button is on my device.

Fix #3 – Check that Zoom is Allowed to Use Your Microphone

  1. Use the Windows search box, type microphone privacy settings and select this option when it appears.
  2. Under Microphone, switch the Allow apps to access your microphone toggle to On.
  3. Scroll down further till you find Allow desktop apps to access your microphone, and then toggle that to On too.

Note: Ensure that Zoom Meetings is one of the desktop apps listed as allowed to use the microphone.

microphone-access-for-zoom

Tip: Is the Zoom app not listed under Microphone Privacy Settings?

    • Uninstall Zoom.
    • Restart your PC.
    • Re-install Zoom.

Fix #4 – Ensure that Zoom is Using the Default Microphone

  1. Log into your Zoom desktop app.
  2. On the right side of the Zoom pane, under your profile icon, click the Settings icon settings-icon.
  3. On the left pane, click Audio.
  4. Under Microphone, ensure that audio device selected is the same device you chose under Fix #2 above. If not, click the down arrow and then select Same as System.
    zoom-mic-same-as-system
  5. While you’re in there, perform a mic test.
    • Under Microphone, click Test Mic.
    • Say something to your microphone.
    • Whatever you say should be played back to you.
  6. While you’re in there, check that the microphone is not automatically set to mute when you join a meeting.
    • Ensure that the setting Mute my microphone when joining meeting is off.

zoom-mute-setting

Note: By the way, the Meeting Host can mute meeting participants so be sure this is not the case.

Fix #5 – Update Your Audio Drivers

If you’re microphone is still not working with Zoom even after going through the Windows and Zoom solutions above, then you may need to update your device drivers.

Hardware manufactures release new device drivers all the time. This is their way of releasing new product features or new functionality for their devices, as well as fixing any bugs that may have been detected by consumers over use.

How to Update Drivers Manually

Normally, for sound problems you should go your PC manufacturer’s website and install the latest Windows 10 sound drivers available for your laptop or desktop PC. However, if you have a custom PC, or if you built your PC yourself (impressive!), you should probably head to your motherboard manufacturer’s website and download audio drivers from them.

If, like me, you’re using a USB microphone, try to download and install the recent release of USB controller drivers from the manufacturer’s website.

How to Update Drivers Automatically

If you don’t have time or the know-how to properly select, download and install the drivers you need, you can do this process automatically with DriverFinder. (Shameless plug!)

DriverFinder does exactly what its name suggests… instantly find the RIGHT device drivers you need. Once you install DriverFinder, it will automatically recognize your system info and details, as well as all the devices installed or connected to your PC.

It will then compare the drivers installed on your system against our DAILY UPDATED and ever-growing driver database. From here, just download and install the latest audio driver found for your device.

  1. Click here to download and install DriverFinder.
  2. Click Activate to register your copy of DriverFinder.
  3. Click Start Scan to check for new drivers.
    df-driver-scan
  4. Download and install the latest device drivers recommended for your audio/microphone device.
    download-audio-drivers

Fix # 6 – Quit Other Chat & Teleconferencing Software

You may not realize this but perhaps other apps are on/open and are ‘locking’ the use of your microphone. So if you have Skype, GoToMeeting, Microsoft Teams, Google Meet, etc. installed on your PC, ensure that all of them are completely closed.

  1. Click the up arrow ^ on the Taskbar notification of Windows to see hidden icons.
  2. If you see any chat or teleconferencing app there, right-click it and then click Quit or Sign Out.

Tip: If you want, you can also uninstall all other chat and teleconferencing apps you have installed on your PC to be sure, apart from Zoom of course. Reboot your PC and then perform a mic test again in Zoom.

Fix # 7 – Disable ‘Audio Enhancement’ Settings

Disable ‘Audio Enhancement’ settings for your output.

  1. On the Windows Taskbar, right-click the speaker icon and then click Open Sound Settings.
  2. Under Output, click Device Properties.
  3. In the Device Properties window, click Additional device properties.
  4. Click the Advanced tab.
  5. Uncheck Allow hardware acceleration of audio with this device and Enable audio enhancements.
  6. Click OK.

Note: If you don’t see the above settings, look at the options under Exclusive Mode and uncheck those options.

enhanced-sound-settings

Disable ‘Audio Enhancement’ settings for your input.

  1. On the Windows Taskbar, right-click the speaker icon and then click Open Sound Settings.
  2. Under Input, click Device Properties.
  3. In the Device Properties window, click Additional device properties.
  4. Click the Advanced tab.
  5. Uncheck Enable audio enhancements.
  6. Click OK.

Note: If you don’t see the above settings, look at the options under Exclusive Mode and uncheck those options.

Fix # 8 – Use Your Phone as Your Microphone

If you’re already in a meeting, we understand you’re in a pinch and just want to use any mic ASAP.  In this case, you may want to use your phone as your microphone.

  1. Download the Zoom app on your Android or iPhone.
  2. On your phone, login into your Zoom account.
  3. Go back to the Zoom desktop app.
  4. Click on the arrow next to Mute, and then click Switch to Phone audio.
  5. You will be given a meeting ID and password. Use it to join the meeting on your phone.

I hope this article has helped you with your ‘Zoom mic not working in Windows 10‘ issue. Do let me know below which fix worked for you! If you have any questions, or more suggested fixes please feel free to comment below as well.

Skype Does Not Detect the Microphone

skype does not detect microphoneWe’ve all been there at one point; just when you’re seconds away from a Skype call, you realize that you’re freaking mic is not detected by Skype! This happens often especially if you have various audio devices connected to your PC. Following are three (3) simple things you can do to make Skype recognize your mic.

Three Ways to Make Skype Detect Your Mic

1. Check that the RIGHT audio device (mic) is selected by Skype.

  • Open Skype.
  • From the Tools menu, click Options and then select the Audio Settings tab.
  • Click the Microphone down arrow and then select the device that Skype should use. (As you can see on the screenshot below, since my microphone is connected to my PC via USB, I selected ‘Microphone (USB Audio Device)’.

skype-microphone-setting

2. Check that the correct recording device is selected on your PC. (The succeeding steps were done on a Windows 7 PC. The steps will be very similar for Windows 8.1 and Window 10. Minor differences in steps may be needed for Windows XP and Vista.)

  • From the Windows Start menu, click Control Panel.
  • Click Sound (if needed click Hardware and Sound first).
  • Select the Recording tab.
  • Select the microphone device you indicated in Skype (Step 1 above).
  • Click the Set Default down arrow and then choose Default Device.
  • Click OK to close the Sound window.

3. Update your sound card driver. Skype still not detecting your microphone after the above tweaks? Then perhaps you should update the drivers of your sound card.

  • Here’s the manual way to do this.
    • Check the brand and model of your sound card. You can do this by literally opening up your machine, taking out the sound card and checking it’s brand and model. Another way is to check your PC brand and model. You then go to the PC manufacturer’s website (e.g., Asus, Dell, Samsung, HP, etc.) and then check what sound card they put on your PC.
    • Now that you know the sound card brand and model, you can go to the website of the sound card maker (e.g., Realtek, SoundMAX, etc.) and check if they have new sound card drivers for you to download.
    • If they do, download the new sound card driver and install it on your PC.
    • Restart your system.
  • Here’s the fast and automated way to do this.
    • You can use DriverFinder to update your sound card drivers. (In this screenshot, you can see that DriverFinder has detected the sound card device on my PC in seconds.)
    • realtek-sound-card

    • After registering and activating the program, click the Start Scan button at the top to enable DriverFinder to look for new drivers for your PC. (In the screenshot below, new drivers for my Realtek sound card, as well as for other devices on my PC, have been detected.) You can download and install the recommended drivers for your PC in minutes.

That’s it. Try these tips and here’s to you getting Skype to recognize your mic once again!

Solved: YouTube No Sound

youtube-no-soundAre you able to play videos on YouTube but can’t hear a darn thing?!? That’s a bummer! Well, here are a couple of fixes you can try to get your sound back.

8 Ways to Fix ‘YouTube No Sound’ Problems

Following are a few tips to get your sound back so you can play (and HEAR) YouTube videos again. I suggest you do them one by one, eliminating each potential problem, before you move on to the next.

  1. Close any open ‘multimedia stuff’ like any Messenger, music or video player, etc.
  2. Clear ALL your our Cookies, History and Temporary Internet Files. This ensures that NOTHING is interfering with YouTube’s settings.
  3. Update your web browser to the latest version. If you’re holding off on updating your web browser because you’ve fallen in love with the current version… stop. Update your web browser and try playing YouTube videos again. Hey, if this does not work, you can always revert to the old version but at least you know it’s not the cause of the audio problem.
  4. If you’re using a video accelerator of any kind… get rid of it.
  5. If you’re using a YouTube video downloader of any kind… well, get rid of that too.
  6. You sure you using the right Flash player version? If you’ve recently updated Flash and now you cannot hear sound from YouTube, try going back to the previous version.
  7. Check that your PC is using the RIGHT audio device.
  8. – Open Control Panel -> Sounds and Audio Devices.
    – Select the Audio tab. (It is important that the Default device is the same as the audio device that you have installed!)

    Audio Default Device

    – Click the Volume buttons to ensure the audio device is not set on ‘Mute’.
    – Now click the Advanced button to select the speaker configuration.

    Audio Speakers

    – Select the Desktop stereo speaker configuration. This is the safest option for most systems.

  9. If all else fails, update your audio driver with DriverFinder!

How to Install Audio Drivers

If you install the latest audio driver for your system and it does not bring back sound, you may think that the audio driver is ‘faulty’. Actually, this is not the case. Oftentimes, it’s simply a matter of uninstalling the old audio driver and installing the new one that does the trick.

It’s the same thing as upgrading your system. Sometimes, upgrading from Windows Vista to Windows 7 does not work. Instead, you should wipe out Vista from your system completely and install Windows 7.

First, Uninstall Old Audio Drivers

  1. From your Windows Start menu, go to Control Panel -> System -> Hardware tab (steps may vary depending on your Windows version).
  2. Click Device Manager.
  3. Scroll down to the Sound, video and game controllers category.
  4. Audio Device Manager

  5. Select your audio device based on the audio device chipset manufacturer (e.g., Realtek, C-Media, Creative, Turtle Beach, Yamaha, etc.).
  6. Note: If you cannot find your audio device, scroll down further to the Other devices category.

    Other Devices

  7. Right-click the audio device (or unknown device) in the Device Manager and then click Uninstall.
  8. Restart your PC.

And Then… Install New Audio Drivers

  1. Run a DriverFinder scan.
  2. Download the updated audio driver recommended.
  3. Install the new audio driver by clicking the Open or Install button next to it in DriverFinder.
  4. Restart your PC.

Why You Need to Update Sound Drivers

Although early computers used to be relatively muted, apart from the whirring of fans and disks and the odd beep, now they offer a full ‘multi-media experience’. Sound is playing an increasingly important part in this, with PCs being capable of playing music tracks, showing videos with full soundtrack and websites often having audio output.

Computers are also more frequently accepting speech input through dictation systems or responding to spoken commands. Voice Over Internet Protocol (VOIP) allows suitable telephones to be plugged into PCs so that cheap or even free calls can be made.

Why You Need Audio Drivers

Sound may be handled by an audio chipset on your computer’s motherboard, in which case only output sound is available and will be fairly basic. More comprehensive audio is available when a sound card is fitted, allowing a number of devices to be plugged into it. These can include output devices such as earpieces, dedicated speakers and complete home theater systems, and input devices such as microphones. Other audio devices, such as VOIP telephones and voice recorders with the required functionality are usually connected via USB ports.

All these different devices need to communicate with your PC’s operating system. They have to receive and understand commands and then respond in a manner that the operating system understands. The problem is that there are so many types of devices, with varying connections, that the operating system cannot handle all the combinations, especially when new ones are constantly being added.

The problem is resolved by the use of audio drivers or sound drivers. These are particular types of PC drivers that are developed for a specific sound card and have variations for each operating system. They can therefore understand the language of both and provide the necessary translation so that each one understands what the other is saying. It’s really as though the operating system only speaks English but the sound cards all talk different languages and their audio drivers act as interpreters.

Why You Must Update Audio Drivers

Sound card manufacturers issue updated sound drivers all the time to provide consumers additional features, correct known faults or improve performance. You may also experience problems, such as poor sound quality, the microphone not working or being unable to control speaker volume, due to incorrectly installed or outdated drivers. It is good practice, therefore, to update audio drivers periodically, ensuring you have the latest version.

Unfortunately, you cannot just get ANY sound driver to fix audio issues. You need the audio driver that matches your PC brand and model, your Windows operating system, and your sound card. If you’re tech savvy, these information is something you probably know off the top of your head!

If not, then do use an auto-update driver tool such as DriverFinder. It will take care of not just sound drivers,but ALL the drivers your PC needs to function at optimum levels.