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HP Printer Error 83C0000B

Hewlett-Packard has done it again. Agrevate users with firmware updates (this seems to be the cause) that result in printer problems. Error 83C0000B is shown with a blue screen on the printer.

Error 83C0000B

Like before, it appears that this is the result of a firmware update that includes dynamic security features. In the past, this has resulted in printers suddenly not working anymore if non-original ink or toner cartridges were used.

In the current case, it appears the error pertains to the OfficeJet 902x series printers. Resetting, disconnecting and reconnecting, unplugging, and plugging all seem to have no effect. As it would not be the case with a firmware issue.

Solving error 83C0000B

The only real solution would be an update from HP for the printer. That means you need to check the HP support website for a newer firmware version than the current version 002.2313A, dated May 16, 2023.

Visit the HP site for your printer model, for an OfficeJet Pro 9020 AiO for example. Then open the section with the firmware updates. Click Download to download the firmware installer file, and execute it after the download completes.

HP Error 83C0000B

Note: You may need to change the OS selection to show the firmware option in the list.

The installer will show the HP Printer Update window where you need to select your printer and click the Update button.

Let’s hope HP releases an update soon! You are not alone with this problem.

In any case, make sure to contact HP support, as they might be able to offer a solution or replacement. Their generic instuctions for a full power down and reset do not seem to help. But specific instuctions for your model to do a SemiFull reset, as they call it, might be helpful.

Going back to a previous firmware version

In theory, downgrading the firmware would be a viable option as well to solve error 83C0000B. It was a solution in the past when HP first started using dynamic security to ensure people used original cartridges and toners from HP (the first law suits are already being filed over this).

Using a USB stick, you can load older firmware (.ful2 extension) on the HP printer to install an older version. The process has a few challenges though. You need the exact match of firmware for your printer, and the steps need to be followed exactly to prevent problems during the downgrade process.

Related: How to solve HP printer installation errors.

Fix ‘HP Printer Install Failed in Windows’

HP Printer Install FailedLike any computer device, printers need additional software to function in Windows. For hardware devices, this software is generally called a driver. By default, Windows supports a lot of devices since many drivers are already included in Windows, but many devices still need a separate driver or additional software to operate; for Hewlett-Packard printers, this is also true.

HP printer driver packages include a lot of additional software, and not only the actual driver. This enables printer troubleshooting and offers additional printing functionality that is beyond the default Windows functions. As a result, the installation of HP printer driver software is a little more extensive and complex than other average drivers. Some HP printer driver installation packages are in the hundreds of megabytes!

The problem we are addressing here is when the installation of an HP printer driver fails, resulting in error messages like “driver fatal install”, or “fatal error during installation”. Further error details can contain file names, error codes, or version mismatches.

You can also see the following errors:
The drivers for this device are not installed (Code 28). To reinstall drivers, click Reinstall Driver.”
Fatal Error 2753 — MSI.dot4wrp

How to Solve HP Printer Install Failed Errors

In most cases, driver installation errors can be solved by simply reinstalling the software again, sometimes a reboot is required before attempting the installation again.

But in the case of more complex software like HP printer software, a failed installation can cause all subsequent installation attempts to fail. The reason is that a failed installation can leave behind locked files, or registry information, which causes the next installation to fail.

Uninstall HP printer

In these cases, the next step is to first uninstall the previous installation, so that a clean system can be used to reinstall the HP driver software. The simplest way to do that is to uninstall the HP printer software from the Control Panel -> Uninstall (or Add/Remove programs) option. The Uninstall a program is found in the Control Panel under Programs -> Programs and Features in Window 7 and later.

In addition you can remove the HP printer in the Devices and Printers section of the Control Panel.

If, however, the HP printer software installation failed in an early stage, the software might not show up in the Control Panel uninstall list. That means the removal of the failed software will not be possible that way. The next thing to try in that case is to use a cleanup utility to fix the corrupted registry. Microsoft used to have the Windows Installer Cleanup Utility for this purpose, but due to conflicts with Office 2007, it was replaced by the Microsoft Fix It solution.

The Fix It solution will clear bad registry keys that can prevent programs from being installed. Keep in mind that it does not actually remove any files from the failed HP driver installation. Those will simply be overwritten by the next installation. Instead of the Microsoft solution, you can also try using a program to scan and fix the complete Windows registry, which does not limit itself to installer issues only. You can use such a program to clean all HP entries from your system before attempting the reinstall. We recommend using PC Cleaner for this purpose.
Note: by Choosing to install PC Cleaner (5.72MB), you consent to it’s End User License Agreement and Privacy Policy of the site.

If you are running XP or Vista, it is also possible that the Windows Installer itself is corrupted. In that case you can simply try to download the Windows installer and reinstall that.

If reinstalling the Windows Installer is not possible, try to re-register it:

– Open a command prompt with administrator rights.
– Type: msiexec /unregister and press Enter.
– After the command completes type: msiexec /register and press Enter again.

For HP Officejet printers, HP used to offer a driver removal utility that could help you remove the HP printer driver for specific models. Unfortunately, this utility is no longer available from them.

Other steps that can help:

– Run a disk cleanup to clear out the temp folders, which are used for temporary installation files.
– Stop the HP services using the Manage Computer option to prevent DLL files being locked.

Reinstalling the HP Printer Software

After the install cleanup is finished and the Windows installer is fixed, you need to reinstall the HP Printer driver software. Unplug the HP Printer and reboot before you do this so that Windows does not install any default drivers for the HP device. During installation, you can reconnect the printer when the installation process indicates it. Please consider that even for wireless printers you sometimes need to make a physical connection with the PC during the initial installation. Please check the printer manual for details.

If installation still fails, and you are using a USB connection, try using a different USB port, and make sure not to use an external USB hub between the PC and the HP printer.

Windows 10 HP Printer Compatibility

Windows 10 Compatibility Mode

Although a lot of HP Printers are supported even under Windows 10, not all HP printers will work. Especially older printer models have no direct support under Windows 10, more so when it is the 64-bit version.
There are a few things you can try to get an HP printer to install in Windows 10 anyway.
The first is to try and run the printer installer in Compatibility Mode. Simply right-click the driver installer file and in the popup, select Properties.

You can now select Run compatibility troubleshooter. Windows will try to determine which Windows version the file is compatible with. Or you can manually choose the Windows version by using the Run this program in compatibility mode for option. After this, click OK, and execute the installer.

In some cases this method works, even though not all printer functions might be supported due to compatibility issues (often the case with printer/scanner combinations).

Use a Virtual Machine to circumvent the HP Printer Install Failed error

If the printer is not supported at all, even with the compatibility mode, you can choose to use a Virtual Machine (VM). In the Virtual Machine, you then run a version of Windows that still has support for your HP printer. The advantage is that you can still use the printer, the disadvantages are that you need to first still have a version of Windows that supports your printer, and you need to run the VM for all print functions, which means transferring all documents to be printed between the host (Windows 10), and the VM. Apart from being a complex solution, this is not a very convenient solution, so it is only interesting in a few scenarios.

To use a virtual Machine in Windows, you can use the Oracle VirtualBox software or the VMware Workstation Player. Both are free.

Lastly, always make sure to use the latest HP driver software, to guarantee that you are not suffering from old versions with possible bugs or limited functionality. To scan your PC for all drivers and find HP updates, use DriverFinder!

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