Solved: CD/DVD Drive Not Recognized

Your PC is made up of many devices that interact with each other. Although in most cases updating your drivers is the solution to CD/DVD problems, there may be PC settings (or other applications) interfering with your CD/DVD device.

The following steps outline what you need to do to delete filters in your Windows registry, which may be preventing you from using your CD/DVD device. Steps may vary slightly depending on the Windows OS you use. ALWAYS back up your Windows Registry before making any changes.

  1. From the Windows Start menu, click Run.
  2. Type regedit in the space provided and then click OK.
  3. Go to this folder: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  4. On the right pane, click UpperFilters.
  5. Note: You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only.

    If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to Step 7 below.

  6. On the Edit menu, click Delete.
  7. If prompted to confirm the deletion, click Yes.
  8. On the right pane, click LowerFilters.
  9. On the Edit menu, click Delete.
  10. If asked to confirm the deletion, click Yes.
  11. Exit the Registry Editor.
  12. Restart your PC.

Recommended: Update Your CD/DVD Drivers with DriverFinder

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Author: Emma Gibson

Hello all! I'm Emma Gibson and I'm a work-from-home Technical Writer of over 10 years. I write for the DriverFinder site, and have provided thousands of short, step-by-step 'How To' content for the Customer Support portals of various US companies such as HP, Symantec, System Center, Cherwell, and others. When I'm not writing 'tech stuff', I'm mostly likely to be found in the kitchen testing recipes, or outside sporting (to get rid of those calories I consumed while in the kitchen).

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