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ScanSnap iX500 Driver for Windows 10/11

If your ScanSnap iX500 scanner stopped working on Windows 10 or Windows 11, it is most likely due to a driver problem. Fujitsu updated their scanner software from ScanSnap Manager to ScanSnap Home. The latest software will also install the latest ScanSnap iX500 driver. Even though the iX500 model was introduced quite a few years ago (2013), it is still a popular and useful device.

The ScanSnap iX500 is a duplex color scanner for A4/Letter/Legal paper sizes with an automatic document feeder. Using the latest Fujitsu scanner software will allow you to to keep it working on the latest Windows versions.

Download the ScanSnap software

You can download the software driver from the Fujitsu support website to get the ScanSnap iX500 working on Windows 10 or Windows 11. Follow the steps below.

Open a web browser and navigate to the Fujitsu ScanSnap software download page.
Under Discontinued scanners, click the ScanSnap iX500 This will open the ScanSnap iX500 software downloads page.
Next, select the Windows version in the dropdown list (1), and then click the Display software list button (2).
Under Setup Programs, click the Download link next to the SnapScan Home Download Installer 2.7.0 (the version number might be higher when you visit the page).
This will open a new page to download the installer. Make sure your browser does not have a popup blocker active, or the new window will not open. Select your location and then click the Download Installer
Read the license agreement and click the Agree button to start the software download.
The software installer will be downloaded (depending on your browser you may need to select a download location).
Open a File Explorer window and navigate to the download location on your PC.
Double-click the downloaded installer to execute it.
Note: If you cannot execute the file, you may need to unblock it.
- Right-click the file, and in the popup menu, select Properties.
- In the General tab, select the checkbox Unblock (next to Security in the bottom of the window).
- Click the OK button.
Follow the on-screen instructions to install the ScanSnap Home software.
Note: Additional files are downloaded during installation, so make sure your Internet connection is active. Also check available disk space, as he fully installed software takes over 740 MB.
Restart your computer when finished.

Reinstalling the software can also help if are facing problems scanning directly to email (like Outlook). Make sure to fully uninstall the existing version first.

Install the ScanSnap iX500 driver

After installing the ScanSnap Home software, the ScanSnap iX500 driver for the device can be installed.

Execute the ScanSnap Home software.
In the setup window, select the iX500 model and click the Start setup button.

Tip: The software not only allows installation of the iX500 driver, but also supports the ScanSnap iX1600 driver and all iX models in between.
Make sure the scanner power is connected and that the scanner is connected to the computer via a USB cable.
Click Next to continue.
Ensure the device is powered on (blue or purple Scan button), and then click Next.
Wait for the device to be installed.
Click the Finish button.

After the connection setup finishes, the Windows driver for the iX500 will be installed and you can use the scanner with your Windows PC. Click the Scan button in the top-left corner to start scanning.

Need to find or update more device drivers for Windows? Download our DriverFinder program to automatically check your Windows PC for missing or outdated drivers.

For generic troubleshooting regarding the SnapScan IX500 device, you can also have a look at the Ricoh support page.

FAQ

Can I still use the ScanSnap Manager with the iX500?

Yes, the ScanSnap Manager software can still be used for the iX500 for Windows 7 up to Windows 11. There will however be no new features and no updates with this software.

Can I keep my old scan settings?

Yes, if you switch from the ScanSnap Manager software to the ScanSnap Home software, you can keep your old scan settings. This entails creating a profile in the ScanSnap Home software and migrating the settings. For details on the migration, please see the instructions on the website.

Can I Install ScanSnap Home when I have ScanSnap Manager installed?

Yes, it is possible to have both the old and new software installed on the same configuration. When you install the new software, make sure the installation path is different (use the Custom install option). After installing the new version, you can safely delete the old software. Settings -> Apps -> ScanSnap Manager -> Uninstall.

How to fix the “Unable to connect with SnapScan” error?

First, make sure the latest version of the ScanSnap software is installed. Also, check that the Windows Image Acquisition service is running (starts automatically), and try changing the Log on as to a Local System account with the checkbox Allow service to interact with the desktop enabled.

The steps:

Press the Windows + R keys to bring up the Run window.
Enter services.msc and press Enter or click OK.
In the Services window, scroll down to the Windows Image Acquisition (WIA) service.
Double-click the service.
Make sure the Startup type is Automatic, and if the service is not running, click Start.
Select the Log On tab.
Select the Local System account radio button and mark the checkbox to Allow service to interact with the desktop.
Click the OK button to confirm, and close the Services window.

If this does not fix the connection error, try disabling all other Imaging devices in the Device Manager.

How to fix “Make sure that ScanSnap is not being used by another user or application, and then try again.” error

This error may show in the ScanSnap software if the program cannot access the scanner. First, try the steps from the connect error.

If that does not work, try connecting the scanner directly to a (different) USB port on the computer. Don’t use a USB hub or a WiFi connection. Also, test the USB cable if you suspect it may be faulty.

If you are using the ScanSnap Manager software, you can run the ScanSnap support tool to check the access privileges for the scanner device. Start the support tool from the Start menu in the ScanSnap Manager group. In the support tool, select the Recover tab (1) and then click the Check button (2).
Check ScanSnap connection

After this, click the Recover button to find out if the problem has been resolved.

If the ScanSnap iX500 still supported by Fujitsu?

Even though the iX500 is considered a discontinued product, it is still being supported until January 31, 2024. Until this date software updates will still support the iX500. The recommended successor model is the iX1500, but even that model is scheduled to be discontinued by December 31, 2025.

Can I use other scanning software with my ScanSnap iX500?

Unfortunately, not. The scanner uses a driver that does not support the common TWAIN or ISIS standards for scanning devices. As a result, the iX500 will not show up as a scanning or imaging device in other scan applications. The ScanSnap Manager or ScanSnap Home software is required, which uses the Windows Imaging Acquisition driver.

A company called JSE Imaging Solutions has a TWAIN driver (SnapTwain) that works in combination with Fujitsu ScanSnap Home software. At EUR 99, it is a relatively expensive solution, but if you really need TWAIN support, you could try this option.

Download HP LaserJet P1007 Driver for Windows

HP LaserJet series printers have always been a solid choice when it comes to reliable high-demand printing. The LaserJet P1007 is one such model that is a popular choice with consumers and small offices. It is a small, light-weight, monochrome laser printer. But with newer versions of Windows, it may become harder to get support. If a driver is needed for Windows 10, or even Windows 11, you may need to download and install the HP LaserJet P1007 driver manually.

Manual install of the HP LaserJet P1007 Driver

To manually install the driver, download the installer from the HP support website and execute the installer.

Open a web browser and navigate to the HP support page for printer software.
Enter the model number in the search box under Enter your product name.
Click the result link under the search box.
Note: If the result link does not show, click the Submit button and click the HP LaserJet P1007 link in the search results.
On the HP product support page, check that the Detected operating system matches your Windows version (1). If it does not, click the Choose a different OS link next to it to select the correct Windows version.
Click the Driver-Product Installation Software link and then the Basic Drivers link to show the available driver details and download option.
Click the Download link to download the printer driver installer (2).
Open a File Explorer window and navigate to the file location of the downloaded installer.
Double-click the file to execute the HP LaserJet P1007 driver installer. In this example, the file name is ljP1000_P1500-HB-pnp-win64-en.exe.
Note: Click Yes in the User Account Control window when it shows to confirm the execution of the installer.
Follow the instructions in the installer program to complete the driver installation.

This completes the manual installation of the driver. You can now use the HP P1007 printer in Windows and applications.

Installation without running the HP Driver Installer

If for some reason you cannot use the downloaded installer to install the printer, there is another option. Use a program like 7-Zip to extract the contents of the downloaded installer file.

Download and install the 7-Zip program.
Right-click the downloaded installer file in the Windows File Explorer.
In the popup menu, select 7-Zip and then click Extract to “ljP1000_P1500-HB-pnp-win64-en.exe \” (the suggested folder name will vary depending on the name of the downloaded file).
Note: In Windows 11, you may need to click Show more options in the popup menu before the 7-Zip option is visible.

After this, use our instructions to manually install a driver in Windows to install the printer from the Windows Device Manager.

As always, we recommend you use DriverFinder to find and download the latest drivers for your Windows devices. The drivers for the HP LaserJet P1007 are included!

Hopefully with the above instructions, you can get your HP LaserJet P1007 working again. Even though it is from 2012, it can still function as a reliable printer.

How to Update Realtek Bluetooth Driver – Windows 11

The Bluetooth interface is used on Windows 11 (and Windows 10) systems to connect Bluetooth devices. Mobile phones, speakers, printers, or even another computer. Bluetooth wireless communication is ideal for short-range wireless communication. And like all hardware devices in Windows, the Bluetooth device needs a Bluetooth driver to function. The most common Bluetooth chips used in PCs are from Intel and Realtek.

If no driver is installed, Windows will not recognize the device, or Bluetooth will not function properly. So, if Bluetooth is not working in Windows 11, you might need to update the Bluetooth driver. In this article, we’ll show you how to update the Realtek Bluetooth driver. Of course, we also have instructions on updating the Intel Bluetooth driver.

Note: These instructions apply to both Windows 10 and Windows 11. It is important to update the Realtek Bluetooth driver on Windows 10 already, since the upgrade to a later Windows version can be blocked because of an old driver!

Windows 10 Update Problem Realtek Bluetooth

Updated Bluetooth drivers can solve this type of problem. Updated drivers will also make sure that any known bugs in previous versions are fixed, and performance and connectivity are maximized.

Automatically Update Drivers

Windows 10 and Windows 11 include support for a lot of devices by default. Drivers for the devices are either included in the Windows installation or retrieved during the Windows Update process.

If the Realtek Bluetooth driver needs to be updated, the first step is to run Windows Update. Also make sure that drivers updates are included in Windows Update, as automatic driver updates can be disabled in Windows!

Apart from Windows Update, a driver can also be updated from the Device Manager in Windows 11 directly.

Press the Windows + R keys to bring up the run dialog box.
Type devmgmt.msc in the Run field and press Enter or click the OK button.
In the Device Manager window, locate the device for which to update the driver. Right-click the device, and in the context menu select Update driver.
Next select the option to let Windows Search automatically for drivers.
Click the Close button when done.

For more details, also see installing driver updates using the Device Manager in Windows 11.

Another method to automatically update Windows drivers is to use the DriverFinder program. This software automatically scans all hardware devices in your PC and then recommends the appropriate device drivers for them. It will not just update the Realtek Bluetooth drivers, but allow you to update all your device drivers.

Manually Update the Realtek Bluetooth Driver

Manually updating drivers in Windows means downloading the driver installation files and running an installer or updating the driver from the Device Manager.

Driver files for Bluetooth devices can be available on the PC manufacturer’s website or the Realtek website. First, visit the support site of your PC manufacturer and check for updated drivers of your model. If they are not available, or still not the latest version, you can visit the Realtek website.

Realtek offers support for most of its devices online. This support includes the option to download Windows drivers for many of their devices.

Using the Realtek Support site

Open a web browser and navigate to the Realtek software download page.
On the Realtek web page, use the Product Line dropdown box to select Wireless Lan ICs.

Note: Bluetooth is a wireless technology, so support is combined with Wi-Fi devices.
Now select the Realtek Wireless LAN IC from the list on the web page that matches the device in your PC. Click the Software link next to it.
On the specific Realtek LAN IC software page, locate the Bluetooth driver you need and click the download icon.

Note: Most onboard Bluetooth solutions use a PCI Express implementation. External, pluggable solutions will use the USB option.
On the Agree the Terms and Download page, select the checkbox I accept the above and then click the Download this file button.
Finally, enter the Captcha and click the Go button.
Wait for the file to be downloaded and if required, select the location on disk to save the file. (This will depend on the browser being used.)
Open a File Explorer and browse to the downloaded file. If the downloaded file is executable (EXE file extension), simply double-click the file to execute the driver installation and follow the on-screen instructions.
If the downloaded file is an archive (ZIP file extension), right-click the file and select Extract All in the context menu.
Select the location where to extract the files, and then click the Extract button.

Note: The default suggestion is okay in general, as it is a subfolder of the file’s current location.
Double-click the subfolder in the opened File Explorer
Now locate the setup.exe file in the subfolder and double-click it to execute the driver installation process. Follow the instructions on screen.

With the above instructions, you can download and install updated Realtek Bluetooth drivers for Windows. This should solve any issues you have with Realtek Bluetooth not working in Windows 11.

Fix Video DXGKRNL Fatal Error in Windows

The DXGKRNL fatal error in Windows is a Blue Screen of Death error (or STOP error) that will halt the operating system. A critical error in the DirectX software system causes this error.

When this error occurs, you will see the BSOD with the error message. Depending on the Windows version, the system will halt, or Windows will try to recover by scanning for problems.

Cause of the DXGKRNL Fatal Error

As mentioned, the problem is related to the DirectX graphics system that is installed in Windows. DirectX is a library that enables software to interact with the PC’s video and audio hardware. It is mainly used by gaming software. DirectX has been part of Windows since XP (version 9.0) until Windows 11 (version 12).

DirectX allows software to use the multimedia accelerator features of your video and audio hardware for great performance. But to do this, DirectX operates at a high security level in the operating system. So, if something goes wrong, problems are serious for the operating system.

What can go wrong? Well, mainly device drivers and DirectX itself. DirectX uses objects and drivers that execute at kernel level, and it also interacts with devices through device drivers for the video and audio hardware. Any problem with the DirectX file or configuration, or a problem with the device drivers can cause the DXGKRNL fatal error.

Solving the DXGKRNL Fatal Error

There are two main solutions to fixing the error. The first is updating or reinstalling DirectX, and the second is updating or reinstalling the device drivers for video and audio hardware.

If you can still boot into Windows, you can execute the steps to solve the error. If Windows won’t start anymore, try using the Safe Mode boot. In that startup mode, Windows only uses a standard video driver with minimal features. For Windows 7 and Windows 8, the steps are different. Press F8 during boot to get into the Advanced Boot Options screen and select Safe Mode.

DirectX in Windows

With most software, you would simply say: uninstall it, reboot, and then reinstall it. That was possible for older versions of DirectX as well, but not in the latest Windows versions. DirectX is an integral part of Windows in the latest Windows versions.

For Windows 7 there was still a separate update that can be downloaded to install DirectX 11.1.

For later Windows versions, you simply need to make sure you run Windows Update.

In Windows 10, open Settings, select Update & Security and click Check for updates.

In Windows 11, open Settings, select Windows Update and click Check for updates.

DirectX Diagnosis

To check the version, and any potential problems, you can use the DirectX Diagnostic Tool. This tool is part of the DirectX installation and can be started by typing “dxdiag” in the Start menu search box.

After starting the dxdiag app, you will see the details of the DirectX installation.

With the System tab active, the DirectX Version can be seen at the bottom of the list with System Information.

Use the Next Page button to jump through the pages, or simply use the tab selectors to switch directly to the Display, Sound, or Input options.

In the Display tab, you can see which features are enabled. The Notes section will show any problems with the DirectX functionality. The Notes section is present for all tabs.

If a DirectX feature is Disabled, it might either disabled in the settings, not be supported by your PC hardware, or not supported due to driver limitations.

Update the Display Driver

If the DXGKRNL fatal error is caused by a device driver, the first step is to update the driver to the latest version. Updated drivers can have bug fixes, performance improvements, and feature enhancements.

To update the display driver in Windows, use the Device Manager.

Open the Device Manager using the search box in the Start menu, or press the Windows key + R and type devmgmt.msc in the Run box followed by the Enter key.
In the Device Manager, expand the Display adapters category by double-clicking it.
Next, right-click the listed graphics adapter, and in the popup menu, select Update driver.
Use the option Search automatically for drivers to let Windows check for graphics driver updates automatically. If you have downloaded the latest graphics driver for your computer manually, use the option Browse my computer for drivers and select the location.
Once the updated driver is installed, click Close and close the Device Manager.

Next, restart the computer and see if the problem is resolved.

Uninstall the Display Device to fix the DXGKRNL error

There may be no driver update available for the graphics card. Or an update is available, but the update did not fix the problem. In that case, the driver configuration may be a problem. Uninstalling the display device can then help solve the error.

Uninstalling a device and then restarting the PC will force Windows to reinstall the graphics device. If the driver was also deleted during uninstall, the driver will also be downloaded and installed again.

Use the instructions from the previous section to open the Device Manager and expand the Display adapters
Right-click the graphics adapter, and in the popup menu select Uninstall device.
In the Uninstall Device window that shows next, make sure to select the option Attempt to remove the driver for this device.
Note: for previous Windows versions this option is worded a little differently.
Click the Uninstall button to continue.

Once the device is uninstalled, restart Windows. The display device will be reinstalled during the restart with the latest driver.
Note: in case the display device is not automatically reinstalled, use the Scan for hardware changes in the Action menu of the Device Manager to force the device installation.

System Restore

None of the solutions so far working? If your Windows configuration is using System Protection, you can try the System Restore option to revert to an earlier, working configuration.

With every change, Windows can create a restore point that will help bring back a previous configuration. Here are the instructions for Windows 11.

Open Settings from the Start
Select System, and then About.
Scroll down to the Related links section, and then click Advanced system settings. This will bring up the System Properties.
In the System Properties window, select the System Protection
Next, click the System Restore button.
Click Next to show the list of restore points on your computer.
Select which restore point to use, and then click Next.
Click the Finish button to confirm the restore operation.
Click Yes in the confirmation window.

Windows will now create a restore point. Your PC may restart during the process. Just be patient and let the system restore complete.

After the final restart, see if the problem is solved.

Although this specific error is related to the display aspect, DirectX also uses sound and other media and input drivers. It is recommended to keep all device drivers up to date using DriverFinder.

Intel UHD Graphics 620

The Intel UHD Graphics 620 is a graphics solution from Intel for mobile computers. It is integrated into the 8^th generation Kaby Lake processors (or core U-series laptop processors). Since it is integrated into the processor chip, it does not come with its own memory but uses system RAM instead (up to 32 GB of shared memory can be used).

The main future of the Intel UHD graphics 620 processing unit is that it is a low-power solution (only uses 15W maximum). It supports DirectX 12, operates at 300 MHz frequency (can be boosted to up to 1000 MHz), and is an upgrade from the Intel HD 620 graphics solution. Full specs can be found at Intel.

Although usable for some gaming, the chip is not comparable to dedicated, external graphics solutions like the AMD and Nvidia graphics chips.

Intel UHD Graphics 620 Driver

To make sure the Intel UHD graphics 620 produces the best results, it is important to install the latest Intel drivers for it. Drivers are available for all Windows version from XP to Windows 11.

The right drivers will make sure the 4K resolution (at 60Hz) is supported and that DisplayPort 1. And HDMI 2.0 are properly working.

To get the latest driver for the Intel UHD 620 solution, download the latest version from the Intel support site. The file name will be something like gfx_win_xxx.xxxx_xxx.xxxx.exe, where each x represents a version number. The driver file for the Intel UHN graphics 620 solution supports all Intel 6^th – 12^th Generation core graphics processors.

When downloading the driver file, be aware that the file can be over 1 GB in size, so the download will take a moment to complete. Once complete, execute the downloaded file to begin the driver installation. After confirming the UAC dialog, the installation screen will show.

Click the Begin installation button and follow the instructions in the installer to complete the driver installation.

Updating the Intel UHD Graphics 620 Driver from the Device Manager

Instead of downloading the complete processor driver installation file from the Intel support website, you can also update the Intel graphics driver from the Device Manager in Windows.

Here is how:

Open the Device Manager by pressing the Windows key + R at the same time. Type devmgmt.msc in the Run dialog box, and press the OK button.
In the Device Manager, expand the Display adapters
Right-click the Intel UHD Graphics 620 device, and in the popup menu select Update driver.
Click the Search automatically for drivers option to let Windows find a newer driver for the graphics device.
Wait for the driver to be updated, and then click Close to finish the driver update process.

If no new driver is found, you will see a message showing “The best drivers for your device are already installed”. If you believe the is a newer version available while it is not being offered by the Windows update process, you will need to manually download and execute the installer as described earlier. This can happen on older Windows versions with no update support for the device.

Solving problems with the Intel UHD Graphics device

With the right drivers, your Intel UHD graphics 620 device should operate without problems. But an incorrect or outdated driver or even device configuration problems can cause the graphics device to have issues. Possible scenarios are a blue screen, flickering screen, no support for a dual monitor, animation issues with Windows Desktop on Windows 10 and Windows 11, and more.

These problems, in most cases, are caused by driver issues. Apart from the above-described driver installation process, there are other steps that can be used to solve graphics problems with the Intel UHD 620.

Reinstalling the Intel UHD graphics 620 device

If the driver is correct, but the driver and/or device configuration is a problem, reinstalling the device can solve it.

Open the Device Manager as described in the earlier steps.
In the Device Manager, open the Display adapters
Right-click the Intel UHD Graphics 620 device, and in the popup menu select Uninstall device.
In the Uninstall Device confirmation window, leave the Attempt to remove the driver for this device unchecked and click the Uninstall
Note: depending on the Windows version, the checkbox might be labeled “Delete the driver software for this device”.
After the device uninstall completes, reboot the computer to automatically reinstall the device with the existing driver.

If these steps do not fix your issue, repeat the steps to uninstall the device, but this time also uninstall the driver using the checkbox.

Rollback the driver to the previous version

In some cases, the graphics problems can be caused by a newer or incorrect version of the device driver. In this scenario, you want to revert back to the previous, working version of the Intel UHD graphics 620 driver. That can also be done using the device manager.

Open the Device Manager as described in the earlier steps.
In the Device Manager, open the Display adapters
Right-click the Intel UHD Graphics 620 device, and in the popup menu select Properties.
In the Properties dialog box, click the Driver
Next, click the Roll Back Driver button.
Follow the on-screen instructions to confirm the driver rollback operation.

Note: If the Roll Back Driver button is grayed out, that means no previous version of the driver for the device is available.

Recommended: find and download the latest drivers for your PC devices automatically by using DriverFinder.