Privacy Policy

Last updated: November 1, 2023

We believe in Your absolute right to privacy and control over Your data. This Privacy Policy describes the terms of Our commitment to that belief.

We collect data from You via Your interactions with Us. These interactions can be through Your use of this Site, and/or Your use of Our Software. You provide some of this data directly, and We acquire some of it by gathering data about Your interactions, use, and experiences with Us. The data We gather depends on the context of Your interactions with Us and the choices you make as you interact with Us. We also receive data about you via third-party service providers.

But allow us to make this clear now: we do not and will not sell Your data to third parties.

This Privacy Policy includes what types of personal information are gathered, how We use and share the information, how We protect the information, and how you can opt-out, delete or change the information.

Viewing And/Or Use And/Or Communication Is Construed As Acceptance Of The Terms Of This Policy

Acceptance of the terms of this Privacy Policy is required. By using Our Site and/or Our Software, You agree to the collection and use of Your data as stated in this Privacy Policy.

Persons Under 18 Years Of Age Are Excluded From This Website

This Site is not intended for or directed at persons under the age of 18 (or the legal age of majority in Your jurisdiction). As such, a minors' use of Our Site or Software on their own is not permitted.

We also do not intentionally gather any Personal Data about visitors who are under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us and We will take steps to delete that information from Our servers.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Privacy Policy:

YOU (referred to as either "You", "Your” or "User" in this Agreement) means the individual accessing or visiting this Site and/or using Our Software; or the company, or other legal entity on behalf of which such individual is accessing or using this Site and/or Software, as applicable.

COMPANY (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to DeskToolsSoft, 340 S Lemon Ave #7353 Walnut, CA, USA dba DriverFinder.

WEBSITE or SITE refers to DriverFinderPro.com, accessible from https://driverfinderpro.com/

SOFTWARE refers to the use of the DriverFinder program.

ACCOUNT means a unique account created for You to access either this Site our use Our Software or parts of Our Software.

SERVICE PROVIDER means any third-party We enlist to perform functions and provide services to Us, including, but not limited to, hosting and maintenance, database storage, error monitoring, debugging, performance monitoring, advertising, marketing, billing, and customer relationship management. We share Usage Data and/or Personal Data with these third arties, but only to the extent necessary to perform these functions and provide such services.

SOCIAL MEDIA refers to any website or any social network website through which a User can log in or create an account to interact with Our Site and/or Our Software.

COOKIES. When you visit Our Site or when you use Our Software, We collect Personal Data from you automatically using cookies or similar technology. A cookie is a small file that can be placed on Your device that enables Us to remember Your actions and preferences over a period of time, so you don't have to adjust them whenever you come back to the Site or go from one page to another. (This Privacy Policy includes Our cookie policy, where you can find details of Our key ad partners.)

DEVICE means any device that can access the Site or Software such as a computer, a mobile phone, or a digital tablet.

USAGE DATA refers to data collected automatically either generated by Your visit of Our Site or Your use of Our Software.

PERSONAL DATA is any information that relates to an individual who can be directly or indirectly identified.

Types of Data Collected

Usage Data
Usage Data is collected automatically when You visit Our Site and/or use Our Software.

Usage Data may include information such as Your device's Internet Protocol address (IP address), browser type, browser version, the pages of Our Site that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access our Site or Software by or through a mobile device, We collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Site or when You access the Software by or through a mobile device.

Personal Data
While visiting Our Site or using Our Software, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You.

Personally identifiable information may include, but is not limited to: email address, first and last name, phone number, city, state, country, Usage Data, and others.

For instance, if you have a question regarding Our Software, you may decide to reach out to Us via the Contact Form on this Site. On this form, you'll also be asked to provide Your first name and email address (personally identifiable information) so that We can properly respond to Your inquiry.

Why We Collect Personal Data

We collect Personal Data where required to provide You with the best possible experience on Our Site and through Your use of Our Software.

By collecting personal information on Our Site, we're able to understand a User's journey, preferences, and interests. This helps Us gain a deeper knowledge of Our market, which in turn enables Us to provide a better Site experience.

By collecting personal information through Your use and/or purchase of Our Software, we're able to maintain a high standard of driver matching capabilities, keep an accurate customer database, provide relevant product, technical and customer support, keep You informed of updates and technical notices, and so on.

Why We Collect Device Hardware and System Information

Our Software uses scanning technology designed to collect hardware ID's, software signatures, and device information present in Your system. It then passes this information back to Our servers so that We in turn can reply back to Our Software with a list of recommended drivers applicable to Your system.

This information is essential for Us to provide the best device driver update recommendations for a particular system on an ongoing basis. If you prefer not to provide this to Us, Our Software will be unable to provide any of Our services. Note that we may retain this information to enable Us to continuously improve Our driver matching (and provision) capabilities.

While in Trial mode (pre-purchase), this data is not related in any way to any personal identifiable information. The information is used solely so Our Software can provide driver update recommendations.

Post-purchase and after activation of Our Software, in addition to device hardware and system information, personal identifiable information is collected. We gather this information in order to fulfill Your order and to better provide any technical, product or customer support you may require.

How We Use Personal Data

We may use Personal Data for the following purposes:

• To Reply To Your Requests: to be able to properly and promptly respond to User inquiries made via Our Site or Software.
• To Contact You: to contact You by email, phone, SMS, or other equivalent forms of electronic communication, when necessary, to update you on changes on our Site and/or Software. This may include, but no limited to, new Site features, policy changes, new Software version releases, security updates, and so on.
• To Provide And Maintain Our Software, including monitoring usage of our Software.
• To Manage Your Account: to handle Your registration as a User of our Site or Software. The Personal Data You provide can give You access to different functionalities of our Site or Software that may only be available to You as a registered User.
• To Send Transactional Messages: to fulfill orders and to better provide customer support, We send notifications via e-mail to inform You about the status of Your order, to provide You with activation information for Our Software, to point You to Our Customer Support Portal, and so on. These notifications are important for the fulfillment of Your order.
• To Provide You with news, special offers and general information about other goods, products and services similar to those that you have already purchased or enquired about, unless You have opted not to receive such information.

We may share Personal Data in the following situations:

• With Service Providers: We share Personal Data with Service Providers to monitor and analyze the use of our Site and/or Service, to advertise on third-party websites to You after You visited our Site or used Our Software, to contact You.
• For Business Transfers: We may share or transfer Personal Data in connection with, or during negotiations of, any merger, sale of ompanyets, financing, or acquisition of all or a portion of our business to another company.
• With Business Partners: We share Personal Data with Our business partners to offer You certain products, services and/or promotions.
• Law Enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
• Other Legal Requirements: We may disclose Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of the Company; protect the personal safety of Our Users or the public; protect against legal liability.

Detailed Information on the Processing of Personal Data

Cookies And Third-Party Technologies

We and Our select third-party Service Providers use cookies and other identification technologies on Our Site, Software, emails, and ads for the following, but not lmited to, purposes.

• Remembering User preferences and settings.
• Determining Site content popularity.
• Determining and/or improving Software functionalify and usage.
• Delivering and measuring the effectiveness of advertising campaigns.
• Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with Our Site and Software.
• Authenticating Users.
• Order fulfillment.
• Providing technical, product and/or customer support

We may also allow others to provide audience measurement and analytics services for Us, to serve advertisements on Our behalf across the Internet, and to track and report on the performance of those advertisements. These service providers may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to Our Sites, as well as when they visit other online sites and services.

In detail, Personal Data is collected for the following purposes and using the following services.

Location-Based Interactions

Geolocation. We collect, use, and share User location data in order to provide location-based services. Most browsers and devices provide tools to opt out from this feature by default. Please check with Your specific browser and Your specific device manufacturer if you want to opt-out of this feature.

Trust and Security Confidence for You

This Site is a TrustedSite-certified website. This means DriverFinderPro.com is regularly monitored for security issues like malware, malicious links, and phishing. This way, You are assured of safe-browsing while on Our Site.

TrustedSite - Privacy Policy

Social Networks And Platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of this Site. The interaction and information obtained through this Site are always subject to the specific privacy settings You have for each social network.

This type of service might still collect traffic data for the pages where the service is installed, even when You do not use it. We recommend that You log out of these social networks in order to make sure that the processed data on this Site isn't being connected back to Your social media profile, if you prefer.

Facebook Like button and social widgets (Facebook, Inc.) - Privacy Policy
Twitter Tweet button and social widgets (Twitter, Inc) - Privacy Policy
Shareaholic (Shareaholic, Inc.) - Privacy Policy

SPAM Protection

This Site uses Google reCAPTCHA to protect Our Site from misuse and spamming bots. It collects Your hardware and software information, such as device and application data, and sends this information to Google for analysis.

Google reCAPTCHA (Google LLC, Google Ireland Limited) - Privacy Policy

Hosting and Backend Infrastructure

LiquidWeb Cloud Sites (Liquid Web, LLC) - Privacy Policy
Amazon Web Services (Amazon Web Services, Inc.) - Privacy Policy

Managing Contacts And Sending Messages

We use these Service Providers to manage a database of email contacts, phone contacts or any other contact information to communicate with You.

These services may also collect data concerning the date and time when You viewed a message, as well as when You interact with it, such as by clicking on links included in the message.

Rackspace Hosted Email (Rackspace US, Inc.) - Privacy Policy
Drip (Avenue 81, Inc.) - Privacy Policy

Commercial Affiliation

We use third-party service providers to manage Our Affiliate programs. If you sign up to promote Our Software with any of these providers, they will make available to Us information such as Your affiliate name and/or number, download link information, sales information, etc., so that proper attribution can occur. We don't have access to Your name (unless it is the same as Your username), Your email address, and any other personal identifiable information.

RevenueWire (RevenueWire Inc.) - Privacy Policy
Paddle (Paddle.com Market Limited) - Privacy Policy

Tag Management

This type of service helps Us manage the tags or scripts We need in a centralized fashion. This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.

Google Tag Manager (Google LLC, Google Ireland Limited) - Privacy Policy

Advertising

We use third-party service providers to show advertisements to You to help support and maintain Our Site and Software.

Google Ads (Google LLC, Google Ireland Limited) - Privacy Policy
Google DoubleClick (Google LLC) - Privacy Policy
AnyTech365 (Anteco Systems S.L.) - Privacy Policy
Microsoft Advertising (Microsoft Corp) - Privacy Policy

Analytics

The services contained in this section enable Us to monitor and analyze online traffic and can be used to keep track of User behavior.

Analytics Collected Directly. This Site uses an internal analytics system that does not involve third parties. This Usage Data is transactional, and is never stored on our systems.

Google Analytics (Google LLC, Google Ireland Limited) - Privacy Policy - Opt-Out

Behavioral Targeting & Retargeting

We partner with third-party re-engagement Service Providers to manage Our advertising on other sites to You after You visited Our Site and/or used Our Software. Our ad network partners use cookies and web beacons to collect information about your activities on this and other websites. This information is used to provide you targeted advertising across the Internet, based upon your interests. If you do not want this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union, you may change your preferences by clicking here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Google Ads Remarketing (Google LLC, Google Ireland Limited) - Privacy Policy - Opt Out

Order Processing

We use third-party ecommerce platforms to handle order fulfillment. When you purchase Our Software, these Service Providers request information from you, including, but not limited to: full name, home or work address, contact phone numbers, email address, and payment information such as Your credit card number or bank account details, and so on. This information is used to process Your payments and deliver the products You purchase.

The handling and processing of Your personal information at this stage is governed by these respective company's privacy policies.

PayPal (PayPal Holdings, Inc.) - Privacy Policy
PayMotion (PayMotion, Inc.) - Privacy Policy
Paddle (Paddle.com Market Limited) - Privacy Policy

IMPORTANT: We do not have access nor store personal financial information about You. We don't ever have access to Your full credit card number, its expiry date or security code, or Your bank account details.

Contacting the User

Contact Form
By filling in the contact form on this Site or on Our Customer Support Portal, You authorize Us to use these details so that We can understand and respond to Your inquiry, and to provide you with future customer service.

Personal Data processed (not all mandatory): first name, last name, email address, time zone preference.

Direct Email
When you email Us directly, You authorize Us to use details in Your message so that We can understand and respond to Your inquiry, and to provide you with future customer service.

Personal Data processed (not all mandatory): first name, last name, email address, information included in the message, any files attached.

Do Not Track (DNT) Requests

This Site does not monitor or respond to Do Not Track requests. To determine whether any of the third-party services We use honor DNT requests, please read their respective privacy policies.

Blog

If you use Our blog, you should be aware that any personally identifiable information you submit there may be read, collected, or used by other users of Our blog, and could be used to send you unsolicited messages.

We are not responsible for the personally identifiable information you choose to submit in Our blog. To request removal of your personally identifiable information from our blog, please contact us at info@driverfinderpro.com In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.

Testimonials

We display customer testimonials on Our Site in addition to other endorsements. With your express consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@driverfinderpro.com

Links To Other Websites

This Site contains links to other sites, whose privacy practices may differ from Ours. We have no control over and assume no responsibility for the content and privacy practices of any third-party site or service. If you go to other websites using any link provided on this Site, the handling of Your information is governed by their respective privacy statements. As such, We encourage You to carefully read the privacy policy of any website You visit.

Data Retention and Security

When We no longer have a legitimate business need (e.g., termination of a Customer agreement) to process Your Personal Data, We will either delete or anonymize it. We may retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Software, or We are legally obligated to retain this data for longer time periods.

We take all reasonable steps to protect information received from You from loss, misuse or unauthorized access, disclosure, alteration, and/or destruction. We maintain technical, physical, and administrative safeguards to secure Your information, and We use industry standard Secure Socket Layer (SSL) encryption for Your data that is transferred over the internet. Also, the information we collect about you is stored in limited access servers. We maintain safeguards to protect the security of these servers and your personally identifiable information.

Despite these security measures though, We cannot guarantee any method of transmission of information over the Internet to be 100% secure. If you have any questions about the security of Your personal information, please contact Us at info@driverfinderpro.com

Transfer of Personal Data

Wherever you use Our Site and/or Software, you understand and acknowledge that We may transfer, process, and store information about you in the United States and other countries, both within and outside of the European Economic Area. This means that this information may be transferred to, and maintained on, computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.

Your Right to Access, Review, Change or Delete Your Personal Data

We vigilantly maintain Our customer database and strive to keep personal information accurate so that We can effectively serve Our Customers. It is Your right to be able to review, update, or remove Your Personal Data as you see fit. To do so, please reach out to Us via Our Contact Form or by email: info@driverfinderpro.com

IMPORTANT: We do not have access nor store personal financial information about You. We don't ever have access to Your full credit card number, its expiry date or security code, or Your bank account details. If you wish to make changes to this type of personal information for whatever reason you may have, please contact the e-commerce platform You used for Your purchase.

We will reply to access to personal information within 7 business days. Any information revision requests will be implemented within 7 business days.

Please note that We may keep certain Personal Data for as long as Your Software license is active. This is needed to continuously provide you with Our services. Personal data may also be retained in Our archives. We will keep and use this information as necessary to comply with Our legal obligations, resolve disputes, develop a comprehensive understanding of the needs of Our market, and enforce Our agreements.

Please contact Us at any time if you wish to cancel Your account or request that We no longer use Your information to provide you services. When contacting customer service, We may ask you to verify Your identification through the use of security questions before sharing any Personal Information as it appears in Our customer database.

IMPORTANT: Please note that some of the data gathered is collected and stored by third-party service. If you would like to erase any data that they have collected and stored, please contact them directly.

Privacy Policy Changes and How We Notify You

We may revise or update this Privacy Policy from time to time to reflect User feedback, changes in how We collect and use the data We collect, and changes to privacy laws in general. As such, We encourage You to periodically review this page for the latest information on our privacy practices.

If We decide to change Our Privacy Policy, We will publish these changes on this specific privacy policy page – https://driverfinderpro.com/privacy.php

We will notify you of these changes by changing the ‘Last Updated' date at the top of this Privacy Policy, and by publishing a blogpost on Our blog.

If We make material changes to this policy, We will notify you with a pop-up notice on Our Home page.

Your further use of this Site and/or Our Software after revisions to Our Privacy Policy will be subject to the updated policy.

Latest Update

This Privacy Policy was last updated on: November 1, 2023.

Contact Us

If you have any questions about this Privacy Policy, You can contact Us via the Contact Form on this Site or by email: info@driverfinderpro.com